RANCHERR LECHERA BOOT

Most orders will ship within 1 to 2 weeks of being placed. You will be notified if your order will take longer than 4 weeks to ship.

In stock orders will be filled on a first come first serve basis with a maximum 6 week turnaround depending on demand.

Shipping rate can be selected through UPS calculated or our flat rate amount can be chosen when you spend more you save more on shipping. Orders over a certain value will have a shipping quote sent prior to shipping.

Please note that these boots are shipped directly from our manufacturing facility in Mexico.

Damages and issues

Hair-on-hide cowhide retains the natural hair of the cow. This gives it a distinct, rustic, and textured appearance. The hair can vary in color, length, and pattern depending on the cow's breed and individual characteristics. As such, cowhide will naturally shed during shipping as well as with constant points of contact. Eg. jeans, bending of the boot. This is completely normal and is not considered a defect. Since every animal and their hide is different, there will be some variation in hair loss and how fast it happens on each pair. 

Cowhide Lechera boots are constructed with repairable side elastic panels and pull tabs; these may be replaced if necessary. If you need replacement parts or have questions regarding repairs, please contact us at rancherrbootco@gmail.com.

Pull tabs and Elastics Replacement parts are provided free of charge upon request and will be sent via Regular Mail without tracking. Once your replacements have arrived, you may drop your boots off at a local shoe repair shop/cobbler to have them sewn in. The fees associated with the repair are not covered by Rancherr Boot Company.

Returns

The wholesale company may establish a product return policy, specifying any conditions, timeframes, or restocking fees applicable to returns. The Wholesale company's customers shall comply with their return policy.

Rancherr Boot Company will not be responsible for returns to a wholesale company after its 14 day inspection period as outlined below: 

The wholesale company shall inspect the products upon receipt and shall notify the Rancherr Boot Company in writing of any product defects or damage within 14 business days from the delivery date. They shall provide photographic evidence and a detailed description of any non-conforming or damaged Products. Failure to provide such notice within the specified time frame shall be deemed acceptance of the Products. 

Refunds: In the event of a valid product return, Rancherr Boot Company may issue a refund or provide a replacement product at its discretion to the Wholesale Company.

To start a return, you can contact us at rancherrbootco@gmail.com. Please note that returns will need to be sent back to Rancherr Boot Company Ltd in Pincher Creek, Alberta. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Refund Processing
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at rancherrbootco@gmail.com.